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Terms & Conditions

Terms of Service Last Updated: March 2026

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These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Mainstay Virtual Partners ("MVP," "we," "our," or "us"). By accessing our website at workwithmvp.com, booking a session, purchasing a service or digital product, or engaging with MVP in any capacity, you agree to be bound by these Terms in full.

If you do not agree to these Terms, do not use our website or services.

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1. Services Offered

MVP provides AI consulting and implementation services, virtual assistant support, podcast management, web design, digital products, and related business services. Specific deliverables, timelines, and pricing for each engagement are outlined in your service agreement, proposal, or order confirmation.

Services may be delivered by MVP directly or through qualified subcontractors who are bound by confidentiality and performance obligations consistent with these Terms.

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2. The AI Clarity Session

2.1 What It Is The AI Clarity Session is a 90-minute paid strategy session priced at $397. During this session, MVP audits your business operations, identifies AI implementation opportunities, and delivers a custom AI Opportunity Map with a prioritized action plan.

2.2 Payment Payment of $397 is due in full at the time of booking. The session will not be scheduled or confirmed until payment is received. Payment is processed securely through Stripe.

2.3 Credit Toward Implementation — 30-Day Window The $397 Clarity Session fee may be applied as a credit toward any MVP AI implementation package. This credit is subject to the following conditions:

  • The credit must be applied within 30 calendar days of the date your Clarity Session was held.

  • After 30 days, the credit expires and is forfeited. No exceptions will be made.

  • The credit applies only to MVP's AI implementation packages (AI Starter Install, AI Growth Install, or AI Enterprise Install) and cannot be applied to other services, digital products, or maintenance plans.

  • The credit is non-transferable and may only be used by the client who purchased the original session.

  • To apply the credit, you must notify MVP in writing at support@workwithmvp.com within the 30-day window and reference your original session date.

2.4 Rescheduling and Cancellation

  • Rescheduling requests made at least 48 hours before your session will be accommodated at no charge.

  • Rescheduling requests made less than 48 hours before your session may result in forfeiture of your session fee.

  • Cancellations are non-refundable. The session fee is not refunded if you cancel, fail to appear, or fail to complete the session.

  • If MVP must cancel or reschedule your session, you will be offered a full rescheduled session at no additional charge or a full refund.

 

3. Implementation and Ongoing Services

3.1 Scope of Work All implementation projects and ongoing service engagements are governed by a separate written agreement, proposal, or statement of work ("SOW") that outlines the specific scope, deliverables, timeline, and pricing. In the event of any conflict between a SOW and these Terms, the SOW controls.

3.2 Client Responsibilities You agree to provide timely access to required tools, platforms, accounts, and information necessary for MVP to complete your project. Delays caused by late client responses, failure to provide access, or changes to project scope may result in timeline adjustments and additional fees. MVP is not responsible for project delays caused by client inaction.

3.3 Revisions and Change Requests Revisions included in each package are specified in your SOW or service agreement. Requests that fall outside the agreed scope will be treated as change orders and billed at MVP's current hourly rate or a flat rate agreed upon in writing before work begins.

3.4 Third-Party Platforms Many MVP services involve integration with third-party platforms (GoHighLevel, Stripe, ClickUp, Wix, etc.). MVP is not responsible for downtime, policy changes, pricing changes, or technical failures of third-party platforms. MVP will work in good faith to resolve issues caused by third-party limitations but cannot guarantee outcomes dependent on external platforms.

3.5 AI System Performance MVP builds and installs AI systems based on the information and access provided by the client. MVP does not guarantee specific business outcomes, revenue results, or performance metrics from AI implementation. Results depend on factors including but not limited to client business operations, data quality, platform performance, and market conditions. MVP guarantees that systems will be delivered as specified in your SOW and will function as built at the time of delivery.

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4. Digital Products

4.1 All Sales Final All digital product purchases — including but not limited to AI prompt libraries, course modules, templates, and digital downloads — are non-refundable. Due to the digital nature of these products, no refunds will be issued once access has been granted or a file has been downloaded.

4.2 License Upon purchase, you are granted a limited, non-exclusive, non-transferable license to use the digital product for your own personal or business purposes. You may not resell, redistribute, share, reproduce, or create derivative works from MVP digital products without prior written consent from MVP.

4.3 Access Digital product access is provided through the platform specified at purchase. MVP is not responsible for technical issues on the buyer's end that prevent access. Contact support@workwithmvp.com if you experience access issues and we will work to resolve them promptly.

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5. Payment Terms

5.1 Invoicing and Due Dates Payment for services is due as outlined in your service agreement or invoice. Retainer-based services are billed monthly in advance. Project-based services may require a deposit prior to work beginning, with the remaining balance due upon project completion or as outlined in your SOW.

5.2 Late Payments Invoices not paid within 7 days of the due date are considered past due. MVP reserves the right to pause active work on your project until outstanding balances are resolved. Accounts more than 14 days past due may incur a late fee of 1.5% per month on the outstanding balance.

5.3 Disputed Invoices If you believe an invoice contains an error, you must notify MVP in writing at support@workwithmvp.com within 5 business days of receipt. Undisputed portions of an invoice remain due by the original due date.

5.4 Refund Policy Service retainers and project deposits are non-refundable once work has commenced. If MVP is unable to deliver the agreed services due to circumstances within MVP's control, a prorated refund for undelivered work may be issued at MVP's discretion. Refund requests must be submitted in writing within 14 days of the issue arising.

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6. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non-public information shared during the course of the engagement. MVP will not disclose your business information, strategies, client data, or operational details to any third party except as required to deliver your services or comply with applicable law. Subcontractors engaged by MVP are bound by the same confidentiality obligations.

You agree not to disclose MVP's internal pricing, processes, proprietary systems, or any non-public information shared with you during your engagement.

Confidentiality obligations survive the termination of your service agreement for a period of two (2) years.

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7. Intellectual Property

7.1 Client Ownership Upon receipt of full payment, you own the final deliverables created specifically for your project as outlined in your SOW — including custom AI workflows, website designs, and written content produced on your behalf.

7.2 MVP Ownership MVP retains ownership of all underlying frameworks, methodologies, templates, proprietary systems, and pre-existing intellectual property used in the delivery of your services. Nothing in these Terms transfers MVP's proprietary processes or tools to the client.

7.3 Portfolio Rights MVP reserves the right to reference your project as a case study or portfolio example unless you request otherwise in writing. We will not disclose confidential business information in any portfolio use.

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8. Limitation of Liability

To the maximum extent permitted by applicable law, MVP's total liability to you for any claim arising from or related to these Terms or our services shall not exceed the total amount paid by you to MVP in the three (3) months preceding the claim.

MVP is not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if MVP has been advised of the possibility of such damages.

MVP is not responsible for outcomes dependent on third-party platform performance, client inaction, or factors outside MVP's reasonable control.

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9. Indemnification

You agree to indemnify, defend, and hold harmless MVP, its subcontractors, and team members from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your infringement of any third-party rights.

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10. Termination

10.1 By Client You may terminate an ongoing service agreement with 14 days written notice to support@workwithmvp.com. You remain responsible for payment of all fees for work completed or in progress through the termination date. Deposits and retainers already paid are non-refundable.

10.2 By MVP MVP reserves the right to terminate or suspend services immediately if you violate these Terms, fail to make payment, engage in abusive or threatening behavior toward MVP team members, or if continuing the engagement would create legal or ethical issues for MVP. In such cases, you will be invoiced for all work completed to date.

10.3 Effect of Termination Upon termination, MVP will deliver any completed work product for which full payment has been received. Work in progress that has not been paid for remains MVP's property until payment is made.

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11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. If a resolution cannot be reached within 30 days, the parties agree to pursue mediation before initiating any legal proceedings.

These Terms are governed by the laws of the State of Illinois. Any legal proceedings not resolved through mediation shall be brought in the appropriate courts of Cook County, Illinois.

 

12. Disclaimer of Warranties

MVP's services and digital products are provided "as is" and "as available." We make no warranties, express or implied, regarding the fitness for a particular purpose, merchantability, or guaranteed outcomes of any service or product. MVP warrants only that services will be delivered as described in the applicable SOW.

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13. Changes to These Terms

MVP reserves the right to update these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services following any update constitutes acceptance of the revised Terms. For active service clients, material changes will be communicated directly.

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14. Entire Agreement

These Terms, together with any applicable service agreement, SOW, or order confirmation, constitute the entire agreement between you and MVP with respect to its subject matter and supersede all prior discussions, agreements, or understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

 

15. Contact Us

For questions, concerns, or notices related to these Terms, contact us at:

Mainstay Virtual Partners (MVP) Email: support@workwithmvp.com Website: workwithmvp.com

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